Return Policy

RETURN POLICY

PRODUCT WARRANTY

1. If the product has a manufacturer defect within 30 DAYS, a 1 for 1 exchange will be applied nationwide * Warranty conditions: The product has never been used, is not dented, scratched or broken due to During your usage, exchange products of equal price or products of higher price will apply. 2. LIFETIME support for replacing stone charms and silver charms at only 50% of the original price (not applicable to bracelet beads) 3. FOREVER warranty for wire replacement and product polishing (no warranty for products related to Yellow)

POLICY 1 FOR 1 WITHIN 30 DAYS

1. STEPS TO EXCHANGE PRODUCTS

– Check the exchange and warranty conditions above – Call the Hotline to confirm – Pack the product as before – Receive a new product and compensate for the difference (if any)

2. CONDITIONS FOR EXCHANGING PRODUCTS

Customers will be able to exchange goods at woodartvn.com in the following cases: - When wordart.com delivers the wrong color, size, wrong product or the product has an error due to the manufacturer's side (dented, distorted beads, incorrect charm ,…) – The product still has the Warranty Card intact, not dirty or scratched – The exchange service only applies to the same product but in a different color or size – You can exchange products of equal value. or compensate the difference if you want to exchange for higher value products. – Please keep the Warranty Card to facilitate product exchange. Note: woodartvn.com only accepts exchanges for other products of equal price or products with a higher price than the product the customer purchased. For products purchased, please do not return them. Except for the exchange cases mentioned above, shinnybubble.com does not accept other cases.

3. PRODUCT RETURN TIME

4. PROCESSING TIME

After receiving the product, shinnybubble.com will check and exchange the product within 7 working days (excluding Saturdays and Sundays). If you need warranty, please send it to